Privacy Policy
Last updated: October 2, 2026
My Team on the Roof LLC ("My Team on the Roof," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.
Who We Are
This website is operated by My Team on the Roof LLC, 3995 Memorial Blvd, Springfield, TN 37172. Phone: (615) 568-1104. Email: myteamontheroofllc2023@gmail.com.
Information We Collect
Information you give us
When you request an inspection or estimate through one of the forms on our website, we collect the information you choose to provide:
• Your name
• Your phone number
• Your email address
• Your city or ZIP code (estimate request form)
• The services you are interested in (for example, roof repair, storm damage, siding, or remodeling)
• Details about your project that you write in the message field
We also receive any information you share when you call us, email us, or contact us through our social media pages.
Please do not include sensitive information in our forms, such as Social Security numbers, financial account numbers, or insurance policy login credentials.
Information collected automatically
Like most websites, our website and hosting provider automatically receive basic technical information when you visit, such as your IP address, browser type, device type, the pages you visit, and the date and time of your visit. This information is used to operate, secure, and maintain the website.
How We Use Your Information
We use the information we collect to:
• Respond to your inspection or estimate request
• Contact you by phone, email, [or text message] about your request or project
• Schedule inspections, prepare estimates, and complete the work you approve
• Assist you with storm damage documentation and insurance claim communication, when you ask us to
• Keep records of our communications and projects
• Protect our website from spam, fraud, and misuse
• Comply with legal obligations
We do not use the information you submit through our forms to send you unrelated marketing messages without your permission.
How We Share Your Information
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
We share information only as needed to run our business and provide our services:
• Service providers who help us operate the website and receive your messages, such as our website hosting provider, email delivery service, and spam-protection tools. They may only use your information to provide services to us.
• Your insurance company or adjuster, only when you ask us to help with a claim, and only the information needed for that claim.
• Legal and safety reasons, when we believe disclosure is required by law, a court order, or to protect the rights, property, or safety of our customers, our company, or others.
• Business transfers, if our business is sold or merged, in which case your information may be transferred as part of that transaction.
Spam Protection
To protect our forms from spam, our website uses anti-spam tools, which may include Google reCAPTCHA. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy (policies.google.com/privacy) and Terms of Service (policies.google.com/terms).
Cookies
Our website uses cookies and similar technologies that are needed for it to work properly and securely.
Some pages include content from third-party services, such as our Google reviews displayed through Elfsight. These services may set their own cookies or collect information about your visit, as described in their own privacy policies.
[We do not currently use analytics or advertising cookies.]
You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Third-Party Links and Embedded Content
Our website includes embedded content, such as Google reviews displayed through Elfsight, and links to other websites, including our Facebook and Instagram pages, our Better Business Bureau profile, and Google Maps. Embedded content behaves in the same way as if you had visited the other website directly. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies.
How Long We Keep Your Information
We keep the information you send us for as long as we need it to respond to your request, provide our services, maintain our business records, and meet legal, tax, insurance, or warranty obligations. When we no longer need it, we delete it or keep it in a form that no longer identifies you.
How We Protect Your Information
We use reasonable administrative and technical measures to protect the information you send us, including secure (HTTPS) connections on our website. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can contact us at any time to:
• Ask what personal information we have about you
• Ask us to correct information that is inaccurate
• Ask us to delete your information, unless we need to keep it for legal, tax, insurance, warranty, or security reasons
• Ask us to stop contacting you
[If you no longer want to receive text messages from us, reply STOP to any message.]
To make a request, email us at myteamontheroofllc2023@gmail.com or call (615) 568-1104. We may need to verify your identity before completing your request.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
My Team on the Roof LLC
3995 Memorial Blvd, Springfield, TN 37172
Phone: (615) 568-1104
Email: myteamontheroofllc2023@gmail.com